Contact
The conversation starts here
Call, WhatsApp or simply drop by — visits are welcome daily from 10 AM to 7 PM, no appointment needed.
Reach us
Always a real person, never a queue
Whether you're just starting to explore care or need a place next week, you'll speak directly with our care team — not a call centre.
Call or WhatsApp
Grace · Care enquiries
+60 16-617 0474Melody · Care enquiries
+60 14-514 2477James · Care enquiries
+60 14-784 6467
WhatsApp messages go to our care line, +60 11-1095 0401 — answered personally by the team.
Email & visiting
Visiting hours
10 AM – 7 PM daily (quiet time 1–3 PM)
Come see the home for yourself — a walk through the gardens and rooms answers more than any brochure can.
Find us
Lot 206, Lorong Cinta Alam E, off Jalan Cinta AlamCountry Heights, 43000 Kajang
Selangor, Malaysia
We're inside the gated Country Heights estate — just let the guardhouse know you're visiting Trivelle Living.
Get directionsWhat happens next
One message, then we take it from there
Deciding on care for a parent is a big step, and it rarely starts with certainty. Tell us where you are — even if that's "just researching" — and we'll come back with an honest recommendation. No pressure, no obligation.
- 01
A personal reply, usually within the day
Melody or Grace responds to every enquiry themselves — by WhatsApp or a call, whichever you prefer.
- 02
A short, gentle questionnaire
A few questions about your loved one's needs so we can confirm we're the right fit and suggest the right room and care level.
- 03
An invitation to visit
Tour the bungalow, meet the caregivers and ask us anything — we host families daily from 10 AM to 7 PM.
Begin your care journey
Tell us a little about your loved one — our care team replies personally, usually within the day.